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RSMatch Terms of Service

Effective Date: March 5, 2026

These Terms of Service (“Terms”) govern your access to and use of RSMatch (“Service”), a web-based lead discovery and market-signal tool offered by RSMatch (“we,” “us,” or “our”). By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Introduction and acceptance of terms

The Service helps users find relevant public discussions, pain points, alternatives, and buying signals from public sources. By using RSMatch, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

We may update these Terms from time to time. We will notify you of material changes as described in the “Changes to terms” section below. Continued use of the Service after the effective date of revised Terms constitutes acceptance of those changes.

2. Eligibility and account registration

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service. By using RSMatch, you represent that you meet these requirements.

To access certain features, you may need to register an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at hi@rsmatch.space if you suspect unauthorized access.

3. User responsibilities

You are responsible for:

  • All use of the Service under your account.
  • Ensuring your use of the Service and of any results or data you obtain complies with applicable laws, including laws governing marketing, privacy, and data protection.
  • Ensuring your use of the Service and any results derived from it complies with the terms and policies of third-party platforms from which results are derived, including restrictions on reuse, automation, and contacting users.
  • How you use search results, lead data, and other output from the Service—including any outreach, messaging, or commercial use. We do not control or endorse how you use the information the Service surfaces.

You may not share account access in a way that violates these Terms or that would allow others to circumvent subscription or usage limits.

4. Acceptable use

The Service is intended for lawful business research, lead discovery, and workflow support. You may use RSMatch to search for and analyze public discussions, pain points, alternatives, and buying signals in line with these Terms and applicable law.

Use must be consistent with the intended purpose of the Service: supporting legitimate business research and market intelligence, not for spam, harassment, unlawful surveillance, or abusive targeting.

5. Prohibited conduct

You may not:

  • Misuse or abuse the Service — including attempts to probe, scan, or test the vulnerability of our systems or networks, or to circumvent any access or usage limits.
  • Scrape or harvest — use automated means (e.g. bots, scrapers) to extract data from the Service beyond normal use through the provided interface, unless we have given you separate written permission.
  • Spam or harass — use the Service or any information obtained through it to send unsolicited messages, run spam campaigns, or harass individuals or groups.
  • Use unlawfully — use the Service for any illegal purpose or in violation of any applicable law, including laws governing privacy, defamation, intellectual property, or anti-spam.
  • Interfere with the Service — disrupt or interfere with the Service, our systems, or other users’ use (e.g. denial-of-service, malware, or excessive load).
  • Impersonate or misrepresent — impersonate any person or entity or misrepresent your affiliation or authority.
  • Resell or redistribute — resell, sublicense, or redistribute the Service or substantial portions of its output in a manner that competes with or substitutes for the Service, unless we have agreed in writing.

We may suspend or terminate your access if we reasonably believe you have violated these prohibitions.

6. Public content and third-party sources

RSMatch surfaces information derived from public sources, including public discussions and content from third-party platforms. We do not own, control, or guarantee the accuracy, completeness, or timeliness of that third-party content. Results may include references, excerpts, or summaries of such content; the original content remains the property of the respective third parties and is subject to their terms and policies.

You use third-party-sourced information at your own risk. We are not responsible for how that content is created, updated, or removed by those platforms.

You agree to comply with the terms and policies of third-party platforms from which results are derived. You are responsible for how you use any third-party-sourced information, including any reuse, automation, or outreach.

6.1 Copyright / Takedown Requests

If you believe material accessible through the Service infringes copyright or should be removed, email hi@rsmatch.space with: (1) the RSMatch page and/or source URL(s), (2) identification of the material, (3) your contact information, and (4) a good-faith statement that the use is not authorized and the information is accurate.

We will review and may remove or disable access to the material within RSMatch, including cached excerpts or stored copies under our control, as appropriate. We cannot remove content from third-party platforms, so you should also contact the relevant platform directly where appropriate.

7. Accuracy and completeness of results

Search results, lead lists, and other output from the Service are provided for research and workflow support only. We do not guarantee that results are accurate, complete, current, or suitable for any particular use. Data from public sources may change over time or be incomplete. You are responsible for evaluating and verifying any information before relying on it or using it for outreach or business decisions.

8. No guarantee of results

RSMatch does not guarantee any business outcomes. We do not guarantee that any person or entity appearing in results is a customer, prospect, lead, or appropriate target for your outreach. We do not guarantee conversions, sales, replies, or any other commercial result. Your use of the Service and any outcomes are your responsibility.

9. Subscription plans, billing, renewals, and cancellation

Plans and pricing. We offer subscription plans as described on our website or in your account. Fees and billing intervals (e.g. monthly, annually) are as stated at the time you subscribe. Prices are in the currency indicated and may be exclusive of applicable taxes.

Billing. Subscription fees are billed in advance via Stripe or another designated payment method. You authorize us to charge the payment method on file for each billing cycle until you cancel.

Renewals. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. We will charge the then-current rate for the next period unless we have notified you of a price change in accordance with applicable law.

Cancellation. You may cancel your subscription through your account settings or by contacting us at hi@rsmatch.space. Cancellation stops future charges; it does not entitle you to a refund for the current or past periods except where required by applicable law. See Section 11 (Refund policy).

Price changes. We may change subscription fees on reasonable notice. If you do not agree to a price increase, you may cancel before the change takes effect. Continued use after the effective date of the new price constitutes acceptance.

10. Trials (if applicable)

Where we offer a free or discounted trial, we will describe the trial terms at sign-up (e.g. duration, what happens at the end). Unless you cancel before the trial ends, your payment method may be charged when the trial converts to a paid subscription. We may limit trials to one per user or per organization.

11. Refund policy

All subscription fees are non-refundable except where required by applicable law. No refunds or credits are provided for partial billing periods, unused time, or upon cancellation except where required by applicable law.

12. Service modifications and availability

We may modify, suspend, or discontinue features or the entire Service with reasonable notice where practicable. We do not guarantee uninterrupted or error-free availability. We may perform maintenance with or without advance notice. We are not liable for any modification, suspension, or unavailability of the Service to the extent permitted by law.

Because the Service relies on third-party platforms and public sources, features may be modified, limited, or discontinued if those platforms change their terms, policies, access methods, or availability, or if we need to comply with their requirements.

13. Intellectual property

The Service, including its software, design, text, graphics, and other materials (excluding user content and third-party content), is owned by us or our licensors and is protected by intellectual property laws. You receive only a limited, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms. You do not acquire any ownership rights in the Service or our intellectual property.

14. User content, inputs, and feedback

User content and inputs. You retain ownership of content you submit or input into the Service (e.g. search queries, saved searches, notes). You grant us a non-exclusive, royalty-free, worldwide license to use, store, process, and display that content as necessary to provide, operate, and improve the Service and to comply with law.

Feedback. If you provide feedback, ideas, or suggestions about the Service, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use and incorporate that feedback without obligation to you.

15. Privacy

Our collection and use of personal data are described in our Privacy Policy. By using the Service, you consent to that processing. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization and that the organization has been informed of and agrees to our Privacy Policy.

16. Termination and suspension

We may suspend or terminate your account or access to the Service at any time, with or without notice as permitted by law, if we believe you have breached these Terms or for operational or legal reasons, and we will try to provide notice where practicable. You may terminate your account at any time via your account settings or by contacting hi@rsmatch.space.

Upon termination, your right to use the Service ceases. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) will survive termination.

17. Disclaimers of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE OR THAT RESULTS WILL BE ACCURATE OR COMPLETE.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  • WE (AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER THEORY.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD 100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES OR LIABILITY; IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

19. Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or applicable law; (c) your violation of any third-party rights; or (d) any content, data, or activity under your account. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.

20. Governing law

These Terms and any dispute arising out of or related to them or the Service shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Nothing in these Terms limits any consumer protection or other mandatory rights you may have under the laws of your jurisdiction.

21. Dispute resolution

Except where prohibited by law, any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts of the State of Delaware, United States, and you consent to the personal jurisdiction of such courts. If we agree to use arbitration for certain disputes, the arbitration will be conducted in accordance with the rules we specify at the time, in Delaware, United States.

22. Changes to terms

We may change these Terms from time to time. We will post the updated Terms and update the “Effective Date.” For material changes, we will provide notice by email to the address associated with your account and/or by a prominent notice in the Service, at least 30 days before the change takes effect where reasonably practicable. Your continued use of the Service after the effective date of the change constitutes acceptance. If you do not agree, you must stop using the Service and may cancel your subscription.

23. Contact information

For questions about these Terms or the Service:

  • Email: hi@rsmatch.space
  • Address: Contact hi@rsmatch.space for mailing address.

For privacy-specific inquiries, see our Privacy Policy and contact hi@rsmatch.space.

*These Terms of Service do not constitute legal advice. Consider having them reviewed by qualified counsel for your situation.*